Privacy Policy

Last updated: 21 Oct 2022 (the “Site” or “we”) values and respects the privacy of our customers, we are committed to protecting your privacy and complying with the Privacy Act 1988 (Privacy Act) and other applicable privacy laws and regulations. This Privacy Policy ("Policy") describes how we collect, uses, and discloses your information when you visit or make a purchase from the Site.

Information We Collect

When you visit the Site, we may collect the following information from you.
Contact information: including your name, date of birth, shipping address, phone number, and email address
Payment information: including your billing address and payment method information
Feedback information: which includes any reviews you voluntarily share with us about your experience with our products
Demographic information: such as your gender, health information, parental status, whether you are expecting and the number of children you have
Site Usage information: such as the version and web browser you are using, website you came from, website you visit when you leave our Site, cookie information, your interaction with the Site, time zone, your IP addresses and device identifiers

Business Purposes For Collecting Information

This is how we use Information we collect.
To communicate with you: about this Policy or our Terms and Conditions, and to respond to your questions, reviews, or comments
To process your purchases on our Site: so to provide products to you to fulfil our contract and to provide you with invoices and order confirmations. We also use your information to process your registration with our Site and to let you participate in website features
To improve our products and Site: by optimising through aggregated data, we may also use information to customize your experience with us
For marketing purposes: such as to send you information about new products or promotions that we think you might find interesting through various channels, such as email or on social media platforms if you have requested or consented to receive such communications. You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe" set out in the relevant communication or by contacting us via email
To protect our company and customers: such as to identify fraud and secure our Site and systems
For other purposes that are permitted by law

Methods Of Collecting Information

We collect information in the following ways.
Directly from you: when you place an order or register with us through our Site. We also collect information if you contact us through our Site, subscribe to our newsletters, or apply for a position with us as an employee or contractor
From our Site: through the use of tracking tools like browser cookies, log files, tags, pixels, and web beacons. We do not use cookies to identify you, just to improve your experience on our Site. If you do not wish to use the cookies, you can amend the settings on your internet browser
From third-parties: including our business partners, vendors, retailers and social media platforms

Sharing Information With Third-Parties

We may share your information with the following parties as permitted by law. 
With our affiliated and/or subsidiary companies: including any future related companies
With vendors who perform services on our behalf: including vendors who help us maintain our Site, run marketing campaigns, and deliver products to you
With governmental organisations to comply with the law or protect ourselves: such as to respond to court orders or subpoenas. We also share information in response to government agency or investigatory body requests. We also share information to investigate potential fraud.
With any successor to all or part of our business: if all or part of our business is sold as part of that transaction. We may also share your information if there is a merger or acquisition. If there is a financing or bankruptcy, we may also share your information

Information Transfer

Information we collect may be stored both inside and outside of Australia. If you choose to use our Site, you understand that it is at your own risk. 

Minors Under 18 Years Of Age

The Site is not intended for individuals under the age of 18. We do not intentionally collect personal information from children. If you are the parent or guardian and believe your child has provided us personal information, please contact us via email to request deletion. 

    Information Retention

    When you place an order through the Site, we will retain your information for our records unless and until you ask us to delete this information. We will keep information as otherwise required by law.

    Ensuring Your Information Is Safe And Accurate

    We use standard security measures as required by relevant law. However, we cannot promise that your use of our Site will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.

    We will endeavour to keep your information accurate, complete and up to date. If you wish to make a request to access and / or correct the information we hold about you, you should make a request by contacting us and we will usually respond within 7 calendar days. 

    Links to Third-Party Sites

    Our Site may contain links to websites operated by third-parties. If you access a third-party website through our Site, Personal information may be collected by that third-party website. We do not control these third-parties and we are not responsible for the privacy policies of any third-party websites. 

    Automatic Decision-Making

    Our Site uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. Our services that include elements of automated decision-making include:
    • Temporary blacklist of IP addresses associated with repeated failed transactions
    • Temporary blacklist of credit cards associated with blacklisted IP addresses


    We may change our Policy from time-to-time. We will notify you of any material changes to our Policy. We will also post an updated copy on our Site. 

    Inquiries And Complaints

    For complaints about how we handle, process or manage your information, please contact us via email. Note we may require proof of your identity and full details of your request before we can process your complaint.

    Please allow up to 7 calendar days for us to respond to your complaint. If you are not satisfied with our response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at to lodge a complaint.

    Contact Us

    If you have a question or concern in relation to our handling of your information or this Policy, you can contact us for assistance as follows: